COURSES DELIVERED BY US
FULL DAY DE-ESCALATION & POSITIVE HANDLING TRAINING
DE-ESCALATION STRATEGIES & COMMUNICATION SKILLS
TWILIGHT TRAINING SESSIONS
HALF DAY POSITIVE HANDLING
SITUATIONAL AWARENESS
CONFLICT MANAGEMENT
SEARCH TRAINING
BREAKAWAY & DISENGAGEMENT
FULL DAY DE-ESCALATION & POSITIVE HANDLING
Full Day De-escalation & Positive Handling Course includes:
- Dynamic risk assessing
- Assessing body language and recognising signs of escalation
- Dealing with behaviours that cause concern
- Trauma Informed Practice
- Communication skills
- De-escalation strategies
- Legal framework
- Medical considerations
- Positive handling techniques (medically reviewed)
- Post incident support
- The importance of documenting use of force
DE-ESCALATION STRATEGIES & COMMUNICATION SKILLS
- Dynamic risk assessing
- Dealing with behaviours that cause concern
- Dealing with emotions
- Communication skills
- De-escalation strategies
TWILIGHT TRAINING SESSIONS
Twilight De-escalation & Positive Handling Course includes:
Session 1.
- Dynamic risk assessing
- Assessing body language and recognising signs of escalation
- Dealing with behaviours that cause concern
- Trauma Informed Practice
- Communication skills
- De-escalation strategies
- Legal framework
Session 2.
- Medical considerations
- Positive handling techniques (medically reviewed)
- Post incident support
- The importance of documenting use of force
WE CAN BESPOKE TRAINING TO SUIT YOUR NEEDS
HALF DAY POSITIVE HANDLING
Half day positive handling course consists of:
- Legal framework
- Medical considerations
- Positive handling techniques (medically reviewed)
- Post incident support
- The importance of documenting use of force
SITUATIONAL AWARENESS
The Situational Awareness course covers the following:
- Understand the importance of Situational Awareness
- Preventative measures to help reduce becoming a target
- Utilise the A C T model when risk assessing people and situations
- Identify what can cause aggression and how to recognise it
- Understand Fight / Flight / Freeze principles
- Explore a variety of communication models and de-escalation strategies
- Explain the ‘term’ reasonable force
- Identify options when dealing with conflict
CONFLICT MANAGEMENT
This course is applicable to any staff that may face challenging behaviour as part of their role.
This course has been delivered to staff in roles such as:
- Housing Officers
- Enforcement Officers
- Security Staff
- Local Authority Workers
- Office Staff
The Conflict Management course covers the following:
- Describe what can cause aggression
- Give examples of pre incident indicators
- Explore a variety of communication models and de-escalation strategies
- Understand patterns of behaviour when dealing with conflict
- Explain the term reasonable force and relevant legislation
- Understand company policy and how it relates to your role
- Explain different options when dealing with conflict
- Explain what happens in a post incident procedure
- Apply knowledge and skills through use of Scenario Based Training
BREAKAWAY & DISENGAGEMENT
THIS COURSE CAN BE DONE AS A STAND ALONE PACKAGE OR ADDED ONTO THE SITUATIONAL AWARENESS OR CONFLICT MANAGEMENT COURSES.
The Breakaway & Disengagement course covers the following:
- Explain the term reasonable force and relevant legislation
- Examining body language and postures
- Describe the use of distance in a conflict situation
- Describe the fighting arc and different comfort zones
- Demonstrate a variety of breakaway and disengagement techniques
